Wednesday, October 13, 2010

How do troubleshoot "unknown device" error listed in Device Manager?

How do troubleshoot "unknown device" error listed in Device Manager?
  • The USB device or the USB adapter requires its own power source. If your USB device or adapter came with an AC power "brick", try connecting it.
  • Here's a likely one - the front USB ports on your PC case may be misconnected. I've seen them that way from the factory. It's a good idea to check the connections against specifications. The standard order of connection is Red, White, Green, and Black. No more than 4 wires per USB bank are needed.
  • Defective device. Do not assume that all PC components work correctly out of the box. I've seen many new USB devices that do not work. If you can, try the device on another PC.
  • All drivers are not installed. Some devices will require installing the driver package before plugging in the device. Some devices will also require basic USB files from the Windows CD before the unit will function. The general rule is to always follow installation directions precisely and to have the Windows CD ready.

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